Approving Cancellation or Sales Orders
Resellers (L1) can configure Approval Engine (AE) to delay processing of cancellation or sales orders of their resellers or customers, if the order meet specified criteria, including order total price, inclusion of a specific resource, whether the service plan to which the order relates is based on a specific service template, and more. An assigned user will be notified about such orders and will get a chance to contact a customer before the customer's subscription is canceled or purchased.
To configure approval of orders:
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Process pending approval requests before they are processed automatically.
Automatic Request Processing
If a request was not processed manually, it will be processed automatically by timeout as configured in the workflow. Since AE 2.1, requests can be processed automatically during business days only. If the time for automatic processing of the request falls on a weekend or public holiday, that number of non-business days will be added to the timeout.
For example, if a request is created on Friday at 11 PM, and the timeout is set to 24 hours, then 48 hours will be added to the timeout, meaning it will expire at 11 PM on Monday.
Timeout countdown for requests that were created on a non-business day will be delayed till the start of the next business day.
Note: To identify the time zone and public holidays, the country specified in the account information of the reseller who created the approval workflow is used.
Information about country time zones, weekends and public holidays cannot be changed. For some countries time zones and weekend days are not defined and the default values are used: UTC +00:00 as the time zone; Saturday and Sunday as weekend days.
The list of such countries can be found in Appendix A Countries with Undefined Time Zone or Weekend Days.