Depending on the service, you may configure subscription cancellation process in one of these ways:
- Give your customers a chance to restore a canceled subscription at any time after cancellation.
- Within a limited period of time after cancellation, collect the usage data for the canceled subscription and, at the same time, give your customers a chance to restore the subscription within that period; and, after that period, destroy the subscription.
- Destroy canceled subscriptions without giving your customers the capability to restore them.
The first two options also can help you to prevent accidental cancellation.
When a subscription is canceled, the cancellation order amount is calculated automatically. In case it appears that provider owes money to customer, the cancellation order is placed. Provider has ability to select whether to refund a customer or not, if he cancels subscription during refund period or service provisioning terms allow refunds. In case customer owes money to provider, the cancellation charge order is placed.
Subscription cancellation results in suspension of the subscription services provisioning. Subscription cancellation can be initiated by customer or by provider. Provider may want to cancel customer subscription due to some administrative causes (customer hosts forbidden content or has paid with a doubtful CC, for instance).
When you cancel a subscription all Change Orders related to the subscription will be canceled, including the delayed orders which contain downgrade items. The processing of orders which contain downgrade items is automatically postponed until the next billing date if you configure Billing to do so. For more information see Configuring Delayed Processing of Orders Containing Downgrade Items and Delayed Downgrade Scenarios.