After subscription period is over, the subscription expires and is put on hold or destroyed. Customers might want to continue using the subscription. To avoid unpleasant interruption of provided services, it is better to configure subscriptions for automatic renewal (see the Configuring Subscription Auto Renewal subsection earlier in this chapter).
Disable Manual Renewal
It is also possible to renew subscriptions manually. However, manual renewal is not supported by some vendors, such as Microsoft and Adobe. If the majority of your customers purchase products from these vendors, it can be useful to restrict manual subscription renewal for anyone except the provider's and operating unit's users. In this case, the Renew button will not be displayed to customers and resellers in the UX1 and classic panels, as well as to provider's and operating unit's user impersonating customers.
To disable manual renewal on your CloudBlue installation, add the FEA_DisableManualSubscriptionRenew feature to the components.bss.feature section in the config.yaml file. Refer to this section for the instructions on how to enable or disable BSS features.
Renew a Subscription
To renew a subscription, complete the following steps:
- Open Operations > Subscriptions. The list of available subscriptions appears on the screen.
- Select a subscription you want to renew. To do this, click on the respective link in the ID or in the Subscription Name column. Properties of the selected subscription appear on the screen.
- Click Renew Subscription. The renewing subscription wizard starts. The list of available subscription periods appears on the screen.
- Select desired subscription period by choosing respective option button to the left of the Duration column.
- If you have a promotion code, type it next to the selected period in the Promotion Code column to get a discount.
- Click Renew. Details of the renewal order appear on the screen.
- Consider the order details and ensure that everything is right. When finished, click Place Order.