Selling WHOIS Privacy as Complementary Service to Domain Registration

When a customer registers a domain name, ICANN requires that his/her address, e-mail and phone number be published in the public WHOIS database which is available for anybody to view on the Web. Private Registration hides a customer personal information from public view and keeps this information private. The WHOIS Privacy service is sold in Billing as a separate resource added to a service plan. The resource is present in the system by default and does not require further configuration. When a customer purchases the WHOIS Privacy service, Billing provisions the resource to the customer domain subscription and enables the service at registrar system.

Note: WHOIS privacy is officially supported by OpenSRS and eNom plug-ins only.

Selling the service to existing customers

To sell the WHOIS Privacy as a complementary service to domain registration to existing customers perform the following:

1. Add the WHOIS Privacy resource (ID=2001) to a service template domain registration service plan is based on.
2. Configure the resource rate for WHOIS Privacy resource in the service plan as following: Included Units=0, Max Units=1, Min Units=0. This will make WHOIS Privacy a complementary service sold within the framework of the domain service plan. Specify fees. For details on resource rates configuration see Adding Service Plan Resource Rates.
3. Synchronize the service plan with its subscriptions. For details see Synchronizing Subscriptions. The WHOIS Privacy resource will appear in customer subscriptions in the Optional status. Customer can now place an upgrade order to purchase the service.

Selling the service to new customers

To sell the WHOIS Privacy as a complementary service to domain registration to new customers perform the following:

1. Make sure, that system prior configuration for selling domain registration is completed. For details see Managing Domain Processing.
2. Include the WHOIS Privacy resource (ID=2001) into some resource category to make it visible in the purchasing wizards. For details see Including Resource in Resource Category.
3. Create a domain service template for the selected zone. During service template creation, add the WHOIS Privacy resource (ID=2001) to the service template. For details see Preparing Domain Service Template.
4. Create a service plan based on the domain service template created on the 3d step. For details see Managing Service Plans.
5. Configure the resource rate for WHOIS Privacy resource in the service plan as following: Included Units=0, Max Units=1, Min Units=0. This will make WHOIS Privacy a complementary service sold within the framework of the domain service plan (the same as if WHOIS Privacy were offered as up-sale to domain registration). Specify fees. For details on resource rates configuration, see Adding Service Plan Resource Rates.

Removing the service from customers' subscription

To remove the WHOIS Privacy service from customers' subscriptions forcibly perform the following:

1. Remove the WHOIS Privacy resource rate from the service plan.
2. Synchronize the service plan and its subscriptions.