Adobe Connect 12.1.0 Release Notes

CBPFR-2457. Partners can now incentivize customers to upgrade products during an active subscription term by applying flexible discounts directly at the time of a mid-term product switch. Previously, flexible discount codes were limited to new orders and renewals; with this enhancement, transacting partners can include these codes during switch orders to offer promotional pricing. The updated integration fully supports the validation and application of these discount codes on the added or upgraded target quantities, while automatically excluding canceled quantities.

CBPFR-1955. To improve troubleshooting and enable customer self-service, CloudBlue has enhanced the error messages displayed across ordering screens, the Adobe Connector, and multi-account extensions. Instead of exposing cryptic vendor error codes, the system now translates Adobe API exceptions (such as invalid customer accounts, ineligible return attempts, or co-term date violations) into clear, user-friendly, and actionable guidance.

CBPFR-2036. Partners can now request the renewal of eligible Adobe subscriptions up to 30 days before their official anniversary date, allowing customers to lock in current pricing and complete invoicing ahead of schedule. This early renewal feature maintains compliance with active three-year commitments (3YC) and permits a standard 14-day return window from the order placement date without resetting the commitment cycle. Additionally, the system manages auto-renewal settings by automatically renewing any remaining quantities not covered by the early renewal order on the actual anniversary date, providing a seamless and highly flexible renewal experience. For additional information, see the Early Renewals documentation.

CBPFR-2456. With this release, we have introduced support for Adobe’s new Flexible Discounts Program for 3-Year Commitments (3YC) on the Adobe VIP Marketplace. This enhancement allows partners to easily discover and apply promotional pricing tailored for customers entering a new 3YC agreement or maintaining an active 3YC subscription, including scenarios with configured minimum commit quantity (MCQ) thresholds. These eligibility-based discounts can be scoped to the first year, current year, or the entire commitment term, and are automatically applied to qualifying new sales orders, switch orders, and renewals, eliminating the need for manual eligibility tracking.

CBPFR-2474. To provide resellers with deeper visibility into customer pricing structures, the Reseller Console now displays program details for subscriptions with High Volume Discounts (HVD) and High Growth Offers (HGO). A new line titled Additional 3YC Pricing Information has been added to display specific promotional program codes (such as MOQ, L17_POST, or L18_PRE).