How to Use Seamless Move for Adobe Cloud Active Subscriptions

Introduction

Seamless Move for Adobe by CloudBlue is a suite of convenience tools for use by marketplace operators to enhance day-to-day activities of Adobe customers that involve discretionary synchronization of the CloudBlue Platform with the Adobe Commerce Platform.

This document describes the Prerequisites and Eligibility Criteria and a job aid on How To Use Seamless Move for Adobe.

Audience

• Marketplace Operators who perform the one-time readiness of Seamless Move for Adobe in a marketplace.

• Staff Users of Adobe partners as Commerce Marketplace Partner accounts who perform day-to-day tasks with Seamless Move for Adobe.

Scope

• Commerce Platforms: CloudBlue Shared SaaS, CloudBlue Dedicated SaaS, CloudBlue On-Premises.

• Distribution: 1-Tier Direct to Customer, 2-Tier Indirect to Reseller.

• Adobe Commerce Platforms: Adobe Commerce

• Activities: Adobe Channel Transfers, Adobe Commerce Platform-to-CloudBlue Platform imports.

• Adobe Products for Imports: Adobe subscriptions for customers with AutoRenew enabled.

  • Out of Scope: Adobe Stock Credit Packs, Adobe subscriptions for customers with AutoRenew disabled.

• Adobe Products for Transfers: Adobe subscriptions, Adobe Stock Credit Packs with limitations.

• Subscription Status: Active

  • Out of Scope: Expired, terminated, disabled or suspended subscriptions.

• ISV Partners: ISV Direct Billed Provider Partners, ISV Indirect Reseller Partners.

• Geography: Worldwide except China and embargoed regions.

Out of Scope Notes and Limitations

• User Responsibility: Seamless Move is a convenience tool. It is the user's responsibility not only to verify that all the eligibility criteria and the inputs to an action are correct, but also to check that the output is as expected.

• Seamless Move Import of Adobe Subscriptions for Customers with AutoRenew Disabled: Adobe VIP Marketplace subscriptions must have AutoRenew enabled to be eligible for Seamless move import. To import these, you must first enable AutoRenewal. Once the Seamless Move import has completed successfully, you may optionally return AutoRenewal to Disabled using the CloudBlue Commerce UX1 Marketplace Control Panel.

  Note: Once a Seamless Move import to CloudBlue has been completed, all further actions, beginning with optionally returning AutoRenew to Disabled must be done from CloudBlue. Any attempt to use Adobe Commerce directly will undo the synchronization you achieved with the Import.

• Seamless Move import of Adobe Stock Credit Pack subscriptions is not supported, because AutoRenew is Disabled by default and further upsizing, downsizing and cancellations are not supported lifecycle actions.

• Seamless Move Transfer of Adobe Stock Credit Packs does not transfer or import the Adobe Stock Credit Pack subscriptions, because AutoRenew is disabled by default and further upsizing, downsizing and cancellations are not supported lifecycle actions.

• Adobe 3YC: When importing Adobe 3YC to CloudBlue, the platform will by default apply the unit costs and unit prices configured into the marketplace at present (via a Service Plan). Any unit costs and unit prices in effect when the Adobe customer first registered for 3YC are not detected. It is the Seamless Move user’s responsibility to verify that unit costs and unit prices are correct for the Adobe customer.

Prerequisites

Before you use Seamless Move for Adobe to initiate a transfer or import, you should carefully evaluate the following:

• The Marketplace Operator must meet the one-time Seamless Move Prerequisites - Criteria to Install and Configure Seamless Move for using Seamless Move in your marketplace.

• The Staff User trying to perform an individual Adobe transfer or Adobe import must meet the Seamless Move Prerequisites - Marketplace Prerequisites for Individual Seamless Move Actions for this specific attempt.

• The Out of Scope Notes and Limitations specified above.

How to Use Seamless Move for Adobe Cloud

Subscription Transfers

To migrate Adobe Subscriptions, Adobe Reseller Partners need to complete the following steps:

1. Log in to UX1 and click Seamless Move > Adobe.

   

2. Enter the CloudBlue Commerce Customer ID and the Adobe VIP number. You can add as many VIP numbers as you want by clicking Add more.

3. Once the details of the subscriptions to be imported have been displayed, select the subscriptions that you wish to import by using the corresponding checkboxes. You can select all the subscriptions at once by clicking the checkbox at the top. In the example below, only one subscription was found.

   

    

4. Review the service plan that will be assigned to each selected subscription. If there is no service plan available for the subscription, it will not be possible to import it. In that case, the subscription will have a background color and it will be disabled.
   
   

   If an SKU is found in several service plans, you must choose one of them before proceeding with the import, making sure that it matches with the correct VIP segment. In this case, the service plans found will be displayed in a drop-down list in the Plan column. Choose one of the plans to continue.

   

5. Once the list of subscriptions is displayed, click Import to start the process. If the migration order is completed successfully, a pop-up message with the migration order number will be displayed.

   

Account Import

Seamless Move allows you to import Adobe accounts to CloudBlue Commerce by following these steps:

1. Log in to UX1 and click Seamless Move > Adobe.

2. Click the Account Import tab.

3. Enter the Adobe Customer ID, and the ID of the customer in CloudBlue Commerce where the Adobe accounts will be imported.

   

4. To import additional accounts, click Add more and provide the Adobe customer ID to be imported and the CloudBlue Commerce customer ID. Click Next.

5. Once the details of the subscriptions to be imported have been displayed, select the subscriptions that you wish to import by using the corresponding checkboxes. You can select all the subscriptions at once by clicking the checkbox at the top. In the example below, only one subscription was found. Click Next.

   

6. Review the service plan that will be assigned to each selected subscription. If there is no service plan available for the subscription, it will not be possible to import it. In that case, the subscription will have a background color and it will be disabled.

7. To click Import to start the process. If the migration order is completed successfully, a pop-up message with the migration order number will be displayed.

Reseller Transfer

Seamless Move allows you to move subscriptions between different resellers of a single distributor. Before using Seamless Move for this purpose, it will be necessary to obtain a reseller change code in the Adobe Admin Console. To obtain information on how to obtain this code, refer to Adobe documentation.

Once you have obtained the reseller change code, you can use Seamless Move to move a customer and the corresponding subscriptions to a different reseller of the same distributor.

1. Log in to the UX1 control panel, click Seamless Move > Adobe and go to the Reseller Transfer tab.

   

2. Enter the CloudBlue Commerce Customer ID and the Adobe reseller change code in the Adobe Approval Code field. You can provide additional customer IDs and Adobe approval codes by clicking Add more.

3. The details of the customer's subscriptions to be imported are displayed. Click Next to continue.

   

    

4. Review the service plan that will be assigned to each selected subscription. If there is no service plan available for the subscription, it will not be possible to import it. In that case, the subscription will have a background color and it will be disabled.

   
   
   

   If an SKU is found in several service plans, you must choose one of them before proceeding, making sure that it matches with the correct VIP segment. In this case, the service plans found will be displayed in a drop-down list in the Plan column. Choose one of the plans to continue.

5. Once the list of subscriptions is displayed, click Import to start the process. If the migration order is completed successfully, a pop-up message with the migration order number will be displayed.

   

As a result of this process, the customer and all the corresponding subscriptions will be moved to a different reseller of the same distributor.