What's New

UX1 Subscription Management 5.7.1760 (Released on March 15, 2024)

Fixes

  • UXUI-1082 Resellers' costs and prices were indicated in the wrong currency on the Review Offer and Review Order screens when changing an Adobe 3-year Commit subscription with multi-currency enabled.

  • UXUI-1097 It could be not possible to change subscriptions if there had already been a failed attempt to upsize or downsize a subscription.

UX1 Subscription Management 5.7.1746 (Released on February 23, 2024)

This is a patch release.

Fixes

  • UXUI-1019 Change and cancellation orders for subscriptions that previously participated in partial upgrade could fail.

Requirements

UX1 Subscription Management 5.7.1735 (Released on February 6, 2024)

Features

  • PFR-6790 Now, partial upgrade can be performed for subscriptions with the same expiration date, such as co-termed subscriptions.

Fixes

  • UXUI-940 The billing period was not displayed in order details for subscriptions with billing aligned to the statement day.

  • UXUI-844 A reseller's discount was sometimes missing from the renewal confirmation window.

  • UXUI-988 Order parameters were not cleared after order placement and could be used for another order placed within the same session.

Requirements

Other microservices required for specific scenarios

To enable Adobe 3-year commitment support, the following is required:

UX1 Subscription Management 5.6.1718 (Released on November 9, 2023)

This is a patch release that contains internal component improvements only.

UX1 Subscription Management 5.6.1714 (Released on November 6, 2023)

This is a patch release.

Fixes

  • UXUI-910 "The page is slowing down" error could appear in the web-browser when selecting a subscription.

  • UXUI-918 When selecting a subscription to co-term with, not all eligible subscriptions were displayed.

  • UXUI-919 The Send request button could be grayed out when performing a subscription partial upgrade.

Requirements

UX1 Subscription Management 5.6.1700 (Released on October 27, 2023)

This is a patch release.

Fixes

  • UXUI-932 Sometimes, it was not possible to place a change order that increased product limits.

Requirements

UX1 Subscription Management 5.6.1683 (Released on September 8, 2023)

Features

  • PFR-6854 UX1 Subscription Management has extended the functionality of special pricing for products with the multi-resource volume pricing model. Resellers can now change the product discount for subscriptions of their resellers on the Review order screen of the Change subscription wizard:

UX1 Subscription Management 5.5.1671 (Released on July 28, 2023)

Features

  • PFR-6419 Now, in addition to the products with the flat pricing model, special pricing can be applied to the products with the multi-resource volume pricing model. You can do this by changing the product margin in the subscription details screen and when changing a subscription.

    Customer's total is calculated on the fly and you can see the result of your changes right away. You can also decide whether to keep the specified price after the subscription renewal.

     

Fixes

  • UXUI-847 When a subscription plan was switched to another one with some of the resources mapped, an incorrect change order could be placed.

Requirements

Other microservices required for specific scenarios

Price adjustment for products with multi-resource volume pricing model requires the following components:

  • BSS 21.11.126 or higher.

  • Order Management 1.13.620 or higher.

  • Rating Engine 1.24.3452 or higher.

UX1 Subscription Management 5.4.1634 (Released on June 21, 2023)

Features:

  • PFR-5669 UX1 Subscription Management now allows staff members of resellers as well as their customers to place an order for a partial upgrade of Microsoft NCE subscriptions with the seat transfer to another existing subscription using the UX1 panel:

    Note: The Partial upgrade wizard displays only those existing destination subscriptions that have their expiration date later than the one of the source subscription, have the same Microsoft tenant as the source subscription, are not in the cancellation window, and do not have any pending orders. The Next button will become active at the first step of the wizard only if the number of units selected to be moved is more than the current number of units in the existing destination subscription.

Fixes

  • UXUI-467 Subscription list in reseller's UX1 panel could display duplicate subscriptions.

Requirements

UX1 Subscription Management 5.3.1611 (Released on May 26, 2023)

This release includes the following fixes:

  • UXUI-770 Some subscriptions available for co-terming could be missing in the Change subscription wizard.

  • UXUI-769 Prohibiting an immediate subscription downsize through a downsize policy prevented a user from a placing a scheduled downsize order.

UX1 Subscription Management 5.3.1603 (Released on May 16, 2023)

This release brings the following improvement:

  • PFR-4770 UX1 Subscription Management now allows staff members of resellers as well as their customers to place an order for a partial upgrade of Microsoft NCE subscriptions with the seat transfer to a new subscription using the UX1 panel:

    Note: The Partial upgrade wizard displays only those plans that have upgrade paths configured and an immediate switch allowed. If upgrade paths are not configured, a subscription does not have the Active status, it has pending orders, or number of seats is equal to the value set in Min Units, the Partial upgrade button on the Subscription screen and the Partial upgrade wizard will be unavailable.

    Custom attributes will be transferred to the destination subscription if the Propagate to Subscription setting is enabled for these attributes.

    Important: To make an attribute not visible in the UI of the Partial upgrade wizard, disable the Ask on order placement option for this attribute.

    Known Limitations

    • The Adjust prices functionality is not supported for the partial upgrade wizard, the support of this feature will be added in one of the next releases.

Fixes

  • UXUI-166 "Unable to approve the order automatically. Please go to the order details' page and try to perform it manually" error could occur when the default order flow was modified.

  • UXUI-355 The number of subscriptions could overlap with the column name on the Subscriptions screen.

Requirements

UX1 Subscription Management 5.2.1538 (Released on March 22, 2023)

This release includes the following improvements:

  • PFR-6445 A new filter was added to the Subscriptions screen in UX1. You can use it to display only those subscriptions that can be co-termed and expiration dates of which can be aligned to the end of calendar month.

  • PFR-5454 To match Microsoft policies, UX1 Subscription Management now supports immediate subscription upgrade to a higher-grade SKU by switching to another plan with the constraint that subscription terms (the billing and subscription period) and the quantity of seats remain the same.

    Providers and resellers are prompted with a notification at the start of the Change subscription wizard that subscription management operations may be restricted due to subscription terms:

     

  • PFR-6451 UX1 Subscription Management now supports the Show Prices Everywhere in UX1 role privilege and allows providers and resellers to hide prices in the Customer control panel at the Subscriptions section of the Account menu when this privilege is disabled.

The following issues were fixed:

  • UXUI-600 The customer total sometimes remained unchanged when using the Adjust prices functionality at the last step of the Change subscription wizard.

  • UXUI-424 The long plan description was not displayed for customers' and resellers' own subscriptions in the Change subscription wizard.

UX1 Subscription Management 5.1.1504 (Released on January 13, 2023)

This release brings the following improvements:

  • PFR-5901 To make budget planning easier and streamline the procurement process, UX1 Subscription Management now allows providers and resellers to co-term customer subscriptions by aligning their expiration dates:

    Subscription expiration dates can be aligned in the following ways:

    • With another subscription

    • With the end of the calendar month

  • PFR-4553 UX1 Subscription Management now allows providers and resellers to view and adjust custom attributes when changing customer subscriptions. Custom attributes can be managed during the following Change subscription scenarios:

    • Updating subscription limits

    • Changing a subscription period

    • Switching a subscription to a new plan

    Note: Only custom attributes of those orders that have the Propagate to Subscription option enabled can be viewed.

    UX1 Subscription Management supports all attribute value types.

    Note: After a change order is placed, custom attributes are visible in the Classic panel and in the Change subscription wizard in UX1 Subscription Management. The attributes are not visible in the order or subscription details’ screen in UX1 Subscription Management.

  • PFR-3178 UX1 Subscription Management now allows you to track the following order placement details on the Orders screen:

    • Source – where an order was placed. For example, the UX1 Panel or Online Store.

    • Creator – the user who placed an order.

    • Original User – the user on whose behalf an order was placed.

      Note: This release requires
      OSS 21.8 or later
      BSS 21.8 or later

UX1 Subscription Management 5.0.1487 (Released on January 06, 2023)

This release brings the following improvements:

  • UX1 Subscription Management has improved the user experience on the Orders screen by introducing dynamic search filters; the Apply button is gone and search results are returned immediately.

The following issue was fixed:

  • UXUI-453 Reseller’s cost was visible to customers in the customer’s UX1 panel on the Subscription details screen in the Subscription history section.

UX1 Subscription Management 4.7.1454 (Released on December 23, 2022)

This release of UX1 Subscription Management fixes the following issue:

  • Scheduled downsize orders could not be placed outside the period allowed by the downsize policy.

    Note: For a complete fix of this issue, you also need to update Order Management to version 1.8.557 or later.

UX1 Subscription Management 4.7.1431 (Released on November 14, 2022)

This release of UX1 Subscription Management fixes the following issue:

  • Customers were shown the incorrect price in the Subscription History of the Subscription Details screen.

UX1 Subscription Management 4.7.1428 (Released on October 27, 2022)

This release of UX1 Subscription Management fixes the following issue:

  • For installations with a large number of service plans, the change wizard takes too long to open.

UX1 Subscription Management 4.7.1423 (Released on September 28, 2022)

This release of UX1 Subscription Management brings the following improvements:

  • UX1 Subscription Management now allows you to switch a subscription from one plan to another, matching products between the source and the target plan and keeping the number of seats per product:

  • UX1 Subscription Management now supports scheduling the following changes on the subscription auto-renewal date on the Change Subscription screen:

    • Update subscription limits

    • Change subscription period

    • Switch subscription to a new plan

    By scheduling subscription changes, you create an order in the Scheduled status.

    Note: You can cancel the scheduled change order before it is completed on the subscription auto-renewal date. Once the order is canceled, you can schedule subscription changes again.

  • You can now preview volume pricing for product groups on the Subscription details screen when you hover over the information icon:

The following issue was fixed:

  • The Access forbidden message appeared when a user clicked the Change subscription button even though the user had the Manage Customers Subscriptions in UX1 privilege assigned.

History of Changes

UX1 Subscription Management 4.6.1376 (Released on August 11, 2022)

This release of UX1 Subscription Management brings the following improvement:

  • To unify the user experience of managing your customer subscriptions in the Customers navigation menu and reseller's and customer's subscriptions in the Account section, UX1 Subscription Management brings the reworked UI screens to Account that are now aligned with the screens through which customer subscriptions are managed in Customers.

    Warning: This functionality has limitations.

    Go to the Account navigation menu, select Subscriptions and click a subscription link to see the following changes in your user experience:

    • A reworked overview Subscription screen:

    • Reworked subscription management wizards that allow you to perform the following subscription management operations:

      1. Switch a subscription to a new period

      2. Switch a subscription to a new plan

      3. Change a subscription by updating its limits

      4. Renew a subscription

      5. Cancel a subscription

Note: The UX1 Subscription Management version 4.6.1376 requires BSS 21.7.264 or later. The updated UI will be switched on automatically after UX1 Subscription Management component is updated to version 4.6.1376.

The functionality is controlled by the own-subscription-details UI control:

Important: The transition to the new UI is reversible—to come back to the previous UI experience, change Status of the own-subscription-details UI control to Hidden.

The new UI can be made available per reseller. If the provider enables it on the L0 Level, resellers can switch it off for their resellers and customers. If the provider turns the new UI off on the L0 level, it will be unavailable for all resellers and customers.

Known Limitations:

  • The overview Subscription screen does not support:

    • Service screens (APS2)

    • The Buy other services from the same vendor button

  • The Change subscription wizard does not support:

    • Resource groups

    • Mutually exclusive resources

    • Resource descriptions

    • Custom wizards like OACI

  • The Confirmation pop-up with the payment method selection at the last step

  • Payments with credit balance

  • Upgrade To Paid with a separate button

  • The placeholder for external service tiles

  • The placeholder for additional information on the Renew subscription pop-up window

  • Prices are shown even when the Show prices everywhere in UX1 privilege is revoked

The following issues were resolved:

  • The translation of the Release button on the Confirm Release pop-up window was incorrect in the Spanish locale.

UX1 Subscription Management 4.5.1334 (Released on June 17, 2022)

This release of UX1 Subscription Management brings the following improvement:

  • UX1 Subscription Management expands its capabilities and enables providers and their resellers to manage subscriptions with prices fixed in different currencies, converting prices on the fly using the current exchange rate. For pricing transparency and a better user experience, UX1 Subscription Management now allows you to view prices before and after conversion during the following subscription management operations:

    • changing a subscription limits

    • switching a subscription to a new plan

    • renewing a subscription to a new period

    • canceling a subscription

      The platform also allows providers to use the deal pricing functionality and adjust prices before they are converted.

UX1 Subscription Management 4.4.1293 (Released on April 27, 2022)

This release of UX1 Subscription Management brings the following improvement:

  • It is now possible to control the visibility of UI elements in UX1 Subscription Management with the Implicit Access privilege

UX1 Subscription Management 4.4.1252 (Released on April 1, 2022)

This release of UX1 Subscription Management brings the following enhancement:

  • The provider and reseller experience has been improved: validation failure of service activation date is now handled in a more user-friendly way. If validation of service activation date fails, a provider or reseller will see the appropriate order status in UX1 Subscription Management and be prompted with a notification to fix the activation date and resubmit the order.

UX1 Subscription Management 4.3.1218 (Released on December 27, 2021)

Improvements:

  • Starting from CloudBlue Commerce 21.4, BSS 21.4, and UX1 Subscription Management 4.3, more flexible configuration of downsizing and cancellation policies makes it possible to comply with Microsoft NCE requirements. If a user tries to cancel or downsize a subscription that does not support it according to the Microsoft NCE terms of service, they are notified about it.

The following issues were resolved:

  • Orders in the Rating Engine Call status blocked further operations on subscriptions.

  • Resellers could not open a sales order or a change order from the Subscriptions screen.

UX1 Subscription Management 4.2.1179 (Released on October 15, 2021)

  • Providers and resellers at all levels can now log in under a customer account right from the Subscriptions list. They no longer need to go to the Customers menu.

  • Providers and resellers can revoke from their users the permission to manage subscriptions: put on hold, resume from hold, cancel, change plans, adjust prices, renew, and change auto-renewal settings. To do this, go to Provider Panel or Reseller Panel > Operations > System > Settings > Security > Roles > Reseller Roles > Account Administrator > Privileges tab > Manage Customers' Subscriptions in UX1 > Disabled. Note that users will still be able to view subscription settings in read-only mode.

    This is how it looks with the permission granted.

    And this is how it looks with the permission revoked.

The following issues were resolved:

  • Resellers could not upsize a subscription if a customer account had unpaid orders or invoices.
  • Resellers could not switch a subscription to another plan if the customer used pay-as-you-go services.

UX1 Subscription Management 4.1.1122 (Released on July 30, 2021)

This release brings performance improvements and resolves a number of issues:

  • The reseller panel now loads faster. Multiple optimizations were implemented to reduce loading time.
  • While choosing a new service plan to upgrade subscriptions to, resellers could see plans that were not published by their provider.
  • An incorrect error message was displayed on attempt to cancel an order.

  • Resources configured not to be displayed in a store or control panel could be displayed in UX1

UX1 Subscription Management 4.1.1068 (Released on May 6, 2021)

This release brings the following additions and enhancements:

  • Improved integration with CloudBlue Connect:

    • Apps from Connect can inform CloudBlue Commerce users or prompt them to supply additional information by displaying warning messages, service screens, and custom input fields in CloudBlue Commerce.
    • There is a new tab in CloudBlue Commerce that displays information about subscriptions that are pending processing on the Connect side (Subscriptions > Pending tab).

  • Performance was improved and a number of critical issues were resolved.

UX1 Subscription Management 4.0 (Released on February 19, 2021)

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Resellers can filter out service plans by plan options and select the columns to display in subscription details.

    •  

  • Resellers can switch to full screen mode to conveniently review subscription details. The choice of columns to display in full screen mode is saved independently from the preferences set in standard viewing mode.

    •  

  • During the upgrade or downgrade of subscriptions (changing the service plan) and upsizing or downsizing subscriptions (changing the amounts of included options), providers and resellers can set custom prices per subscription and per customer. This option is useful when you need to provide a discount to a customer or a reseller.

UX1 Subscription Management 3.1 (Released February 3, 2021)

This release includes technical improvements to subscription management. The improvements enable service connectors (third-party modules or applications) to embed service-specific screens in the subscription changing wizard. Service connectors can display two additional steps in the wizard for capturing reseller-specific and customer-specific parameters required for provisioning.

To embed custom screens, application developers can use these placeholders as described in this section:

  • http://www.parallels.com/ux1-ui#upsize-wizard-reseller-config. This placeholder is for reseller configuration screens that are displayed in the UX1 Change Wizard when upsizing or downsizing resources without changing the plan or subscription period. These screens allow managing reseller-specific data such as MPN ID.
  • http://www.parallels.com/ux1-ui#upsize-wizard-service-config. This placeholder is for service configuration screens that are displayed in the UX1 Change Wizard when upsizing or downsizing resources without changing the plan or subscription period. These screens allow managing customer-specific data such as customers' logins in a third-party service.
  • http://www.parallels.com/ux1-ui#upgrade-wizard-reseller-config. This placeholder is for reseller configuration screens that are displayed in the UX1 Change Wizard when changing the plan or subscription period. These screens allow managing reseller resources such as MPN IDs.
  • http://www.parallels.com/ux1-ui#upgrade-wizard-service-config. This placeholder is for service configuration screens that are displayed in the UX1 Change Wizard when changing the plan or subscription period. These screens allow managing reseller resources such as MPN IDs.

UX1 Subscription Management 3.0

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Resellers can promote services by offering discounts to existing customers. There is a new option called Adjust Prices, which can be used for editing the prices of existing customers' subscriptions.

    Resellers can adjust the prices of subscriptions of direct customers and adjust the costs and prices for subscriptions of their resellers' customers.

    Note:

    The "Application UX1 UI: Adjust costs" privilege must be granted to enable users to adjust the costs of subscriptions.

    The "Application UX1 UI: Adjust prices" privilege must be granted to enable users to adjust the prices of subscriptions.

UX1 Subscription Management 3.0.871

The following enhancements were made in version 3.0.871:

  • Critical security improvements.

UX1 Subscription Management 3.0.851

The following issues were resolved in version 3.0.851:

  • While changing resource allotments for a subscription, resellers saw incorrect costs without discounts applied.
  • On attempt to change a subscription's name, users encountered an error if they did not have the appropriate permission.

UX1 Subscription Management 3.0.822

The following issues were resolved in version 3.0.822:

  • Incorrect order status was displayed for orders that were processed with the Approval Engine component.

UX1 Subscription Management 2.1

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Resellers and operating companies can view the history of changes to subscriptions in subscription properties. The history displays all orders related to a subscription, including sales, change, upgrade, downgrade, renewal, and cancellation orders.

The following issues were resolved:

  • In certain cases, prices were incorrectly displayed in UX1 for Resellers. Now they account for discounts and promotions.
  • Order dates in Reseller Panel and UX1 for Resellers did not coincide if the user and the billing server were located in different time zones.

UX1 Subscription Management 2.0

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Resellers can change the names of subscriptions.

  • Resellers can log in on behalf of customers. For this purpose, a new "Log in" button was added to the Subscription overview page.

  • Resellers no longer need to approve their own cancellation orders. Approval will only be required for cancellation orders that come from customers.
  • Technical settings and service plan options with zero prices are no longer displayed.

The following issues were resolved:

  • Different order dates were displayed in UX1 and Classic Panel.
  • The Search bar and Filters were not displayed in the list of subscriptions.
  • Billing periods were not displayed in order details.
  • Incorrect reporting to Google Analytics.
  • Incorrect setup and cancellation fees were displayed in subscription details.
  • Incorrect quantities were displayed on the Subscription overview page.
  • 24 other critical issues.

UX1 Subscription Management 1.3

This release brings the following additions and enhancements.

Tiered Pricing

Resellers upsizing or downsizing customer subscriptions can now work with tiered prices.

UX1 Subscription Management 1.1

The first version of this component adds the following features to UX1 Subscription Management.

Customer Subscription Management

Resellers can efficiently manage subscriptions of their customers in UX1 Subscription Management without the need to impersonate them. The following capabilities are now available:

Subscription List

The list of subscriptions is divided into several predefined tabs allowing resellers to see customer subscriptions, and quickly identify the ones that are about to expire or renew. The tabs divide customer subscriptions as follows:

  • Active subscriptions
  • Subscriptions expiring within 30 days (this can be changed to 60 or 90 days)
  • Subscriptions to be renewed within 30 days (this can be changed to 60 or 90 days)
  • Trial subscriptions
  • All subscriptions

Quick filters and the search bar make it easy to find customers and subscriptions. Resellers can search for a subscription by name or ID or find all subscriptions of a customer by entering the name or ID of that customer.

Note: The reseller's own subscriptions are not displayed in this list. They can be found in the Account > Subscriptions menu.

Subscription Details

Subscription details open when you click on a subscription. In a single screen, resellers can find all details of the subscription and order, including prices and costs, billing schedule, information about the current plan and available options.

Subscription Management

When viewing a subscription's details, resellers can efficiently manage the subscription. It takes only a few clicks to upsize or downsize the subscription, or to change to another plan.

It is also possible to:

  • Put the subscription on hold
  • Renew the subscription
  • Disable or enable auto-renew for the subscription.

When canceling a subscription, resellers see all necessary information about the cancellation in one screen.

Order Management

Immediately after a customer's purchase, resellers can track the order and service provisioning status at Customers > Orders.

Quick filters and search bar make it easily to find customers and orders. Resellers can search for an order by entering the name or ID of a customer, or the order number.

Click the order in the list to display the details of that order, including the customer price of the order, cost and margin.

When viewing order details, resellers can:

  • Cancel the order
  • Approve the order

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